Privacy Policy

Effective Date: August 2nd 2024
HellCrust Pizza co. ltd is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our products, services, and websites. We ensure compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

1. What Information We Collect

We collect personal information in various ways, including when you interact with us online, purchase our products/services, or sign up for newsletters. The types of personal information we may collect include:

  • Identifying Information: name, email address, phone number, etc.
  • Transaction Information: billing and shipping addresses, purchase history, payment details.
  • Technical Information: IP address, browser type, operating system, website usage, and cookies.
  • Customer Feedback: comments, surveys, and other feedback.
  • location data is solely to display the nearest store and is not stored, shared or used for any other purpose.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and improve our services and products.
  • To process transactions and send order confirmations, updates, and receipts.
  • To communicate with you about promotions, offers, and other marketing materials (with your consent).
  • To improve the functionality and user experience of our website.
  • To comply with legal obligations, such as fraud prevention and financial reporting.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including encryption and secure servers. However, please note that no data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee the absolute security of any data you provide.

4. Sharing and Disclosure of Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us with business operations, such as payment processing, marketing, and customer service.
  • Legal Compliance: We may disclose your personal information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights and Choices

As a Canadian resident, you have certain rights regarding your personal information. These include:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information we have about you.
  • Withdrawal of Consent: You may withdraw your consent to marketing communications at any time by following the unsubscribe instructions provided in our emails.
  • Complaint: If you believe that we have violated your privacy rights, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us analyze website traffic and allow us to offer personalized content and advertisements. You can manage cookie preferences through your browser settings.

7. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once it is no longer needed, we will securely delete or anonymize the information.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Sharing of phone no.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

HellCrust Pizza Co. Ltd
#4-1585 Cliveden Ave Delta BC Canada
Phone Number: 7783236994
Email Address: info@hellcrustpizza.com